Customer service at your side

Good advice and consultancy, fast supply of spare parts as well as expert repairs are indispensable factors in case of an incident. Our world wide service network, for all types of equipment of the Hedrich Group, secures suitable times of response and reaction in case of disturbances or failures in production.

Over 40 skilled technicians and assembly specialists at 10 locations in Europe, Asia and  the Americas as well as more than 30 sales offices make up founded and fast technical analyses and establish functional solutions to restore smooth function and thus performance and efficiency of the production equipment within short.

For our customers, we offer most advanced spare parts logistics, professional customer advice by telephone or e-mail as well as permanently internationally available skilled personnel.

The short delivery distances as well as stock keeping of parts at our own locations ensure very high satisfaction of our customers even during critical phases of production. That is what we call service and partnership.