CUSTOMIZED SERVICE PACKAGES
Our new service concept provides for all our customers the optimum service package that can be adapted individually if requested. Call our service personnel directly! Customized service packages and regular maintenance grant short times of standstill and long-term functional safety of the premium production equipment. In addition, it is possible to extend the warranty in connection with service contracts.
• Priority in case of disturbance: The conclusion of service contracts guarantees our premium client fastest possible service
• 24h/7 hot line: Telephone service especially for premium clients
• Service packages as per real needs: By professional advice the required service volume is determined and downtimes are reduced.
• Direct contact to our specialists: We delegate the field technician with the greatest experience especially for your type of equipment.
• Securing/extending the warranty period: To increase and secure the efficiency and service life of your equipment and therefore your investment
Basic Package "PRODUCTIVITY"
- 1 equipment inspection per year (one week incl. all costs)
- 5% discount on service visits (maintenance and repair)
- 5% discount on spare parts
- Free process analysis (relating to maintenance)
- 10 hours telephone/remote assistance
- 12 months warranty on equipment servicing
Extended Package "EFFICIENCY"
- 1 equipment inspection per year (one week incl. all costs)
- 10% discount on service visits (maintenance and repair)
- 10% discount on spare parts
- Free process analysis (relating to maintenance)
- 50 hours telephone/remote assistance
- 12 months warranty on equipment servicing
Expert Package "SAFETY"
- 1 equipment inspections and maintenance per year (one week with two man incl. all costs)
- 15% discount on service visits (maintenance and repair)
- 15% discount on spare parts
- Free process analysis (relating to maintenance)
- 100 hours telephone/remote assistance
- 12 months warranty on equipment servicing
