CUSTOMIZED SERVICE PACKAGES

Our new service concept provides for all our customers the optimum service package that can be adapt-ed individually if requested. Call our service personnel directly! Customized service packages and regular maintenance grant short times of standstill and long-term functional safety of the premium production equipment. In addition, it is possible to extend the warranty in connection with service contracts.

 

Advantages of a service contract:

• Priority in case of disturbance: The conclusion of service contracts guarantees our premium client fastest possible service
• 24h/7 hot line: Telephone service especially for premium clients
• Service packages as per real needs: By professional advice the required service volume is determined and downtimes are reduced.
• Direct contact to our specialists: We delegate the field technician with the greatest experience especially for your type of equipment.
• Securing/extending the warranty period: To increase and secure the efficiency and service life of your equipment and therefore your investment

Basic Package "PRODUCTIVITY"

  • 1 equipment inspection per year (one week incl. all costs)
  • 5% discount on service visits (maintenance and repair)
  • 5% discount on spare parts
  • Free process analysis (relating to maintenance)
  • 5 hours telephone/remote assistance
  • 12 months warranty on equipment servicing
  • Free license for PMC-App (Productivity Mobile Controlling)* for one year
*License free of charge for 2017. After that, € 990,-/App per year. One-off installation charges at costs.

 

Extended Package "EFFICIENCY"

  • 1 equipment inspection per year (one week incl. all costs)
  • 10% discount on service visits (maintenance and repair)
  • 10% discount on spare parts
  • Free process analysis (relating to maintenance)
  • 20 hours telephone/remote assistance
  • 18 months warranty on equipment servicing
  • Free license for PMC-App (Productivity Mobile Controlling)* for one year
  • Free license for PM-App (Predictive Maintenance)* for one year
*License free of charge for 2017. After that, € 990,-/App per year. One-off installation charges at costs.

Expert Package "SAFETY"

  • 2 equipment inspections per year (one week incl. all costs)
  • 15% discount on service visits (maintenance and repair)
  • 15% discount on spare parts
  • Free process analysis (relating to maintenance)
  • 50 hours telephone/remote assistance
  • 24 months warranty on equipment servicing
  • Free license for PMC-App (Productivity Mobile Controlling)* for one year
  • Free license for PM-App (Predictive Maintenance)* for one year

*License free of charge for 2017. After that, € 990,-/App per year. One-off installation charges at costs.

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